Stephen Loynd - TrendzOwl - CX in 2019 and 2020

CX Files - A podcast by Mark Hillary and Peter Ryan - Thursdays

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Stephen Loynd is the principal analyst at TrendzOwl, based in Washington DC. He is a well-known global CX commentator and in this episode he looks back at some key events in 2019 and predicts what to look for in the CX industry in 2020. www.trendzowl.com www.linkedin.com/in/stephenloynd