CX Files

369 Episodes

1. Peter Ryan - Ryan Strategic Advisory - WFH, GigCX And Looking Ahead To CX in 2021

   Published: 9/4/2020
2. Mark Hillary - CX Is Leading Other Industries To The New Normal

   Published: 8/28/2020
3. Belarus - What's Happening And Why Now?

   Published: 8/21/2020
4. Kelvin Plomer - Jagex - Gaming And Managing Player Experience

   Published: 8/14/2020
5. Marcel Stroop - 5CA - The Difference Between Remote-Friendly And Remote-First Companies

   Published: 8/7/2020
6. Simon Dillsworth - Ember Group - The Gig Economy + WFH = GigCX

   Published: 7/31/2020
7. Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture

   Published: 7/24/2020
8. Lynda Arsenault - FDI Business Diplomacy - FDI and Investment In Regions For CX And BPO

   Published: 7/17/2020
9. Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation

   Published: 7/13/2020
10. CX Files - July 10 McKinsey episode will be with you on July 13

    Published: 7/10/2020
11. Luuk Houtepen - SThree - Are Contact Centers Hiring More Tech Expertise?

    Published: 7/3/2020
12. Brian Kearney & Ted Nardin - 5th Talent - We Asked 4000+ Agents What They Think Of WFH

    Published: 6/26/2020
13. Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal

    Published: 6/19/2020
14. Brian Pritchard - LiveXchange - The New Normal Needs Agility, Not Just WFH

    Published: 6/12/2020
15. Robin Hoekstra - Outworx - The Human Touch Is The New Normal For CX

    Published: 6/5/2020
16. Phil Jones - Teleperformance - CX, Innovation, and The New Normal

    Published: 5/29/2020
17. Graham Brown - HGS - A New Normal... The Future Of BPO And CX

    Published: 5/22/2020
18. Kathy Juve - Concentrix - 3 Years Of Digital Transformation In 3 Weeks

    Published: 5/15/2020
19. Jerry Leisure - Officium Labs - Creating A CX Marketplace That Embraces BPO And The Gig Economy

    Published: 5/8/2020
20. Peter Ryan - Ryan Strategic Advisory - The Top 5 Most Favoured Locations For Contact Centres in 2020

    Published: 5/7/2020