CX Files

369 Episodes

1. Alistair Niederer - Ember Group - Riding The Third Wave To A New Normal Of WAHA And Gigs

   Published: 4/30/2020
2. Rod Jones: Lessons From The Lockdown With Mark Hillary

   Published: 4/28/2020
3. Syamant Sandhir - Futurescape - Sustainable CX (ESG)

   Published: 4/24/2020
4. Audrey William - Ecosystm - Apps, Personalisation, & The Customer Journey

   Published: 4/17/2020
5. Marianne Rutz - Rutz Consulting - The Key Steps To A Fast Work-From-Home Strategy

   Published: 4/16/2020
6. Yoni Epstein - itelbpo - "We found a new gear in the gearbox..."

   Published: 4/15/2020
7. Mike Aoki - Blending Customer Service And Sales

   Published: 4/9/2020
8. Matt Sims - 4t4Consult - What is the 'new normal' after COVID-19

   Published: 4/8/2020
9. Nic Marshall - Res-Q - Reacting Quickly To The COVID-19 Pandemic

   Published: 4/7/2020
10. International CX Analyst Discussion on COVID-19

    Published: 4/6/2020
11. Brendan Kiely - ThinScale - WAHA & The Tech Supporting Working From Home

    Published: 4/3/2020
12. Audrey William - Ecosystm - BCP For Contact Centers in the COVID-19 Era

    Published: 4/2/2020
13. Dave Rizzo - Teleperformance - COVID-19 and Quickly Shifting To WAHA

    Published: 4/1/2020
14. Pedro Lozano - Sitel Group - Leading Clients Past The Covid-19 Crisis

    Published: 3/31/2020
15. James Dodkins - The CX Rock Star on his new ACXS online course

    Published: 3/30/2020
16. Mark Davies & Philip Clarke - Hunch - Strategic Innovation and CX

    Published: 3/27/2020
17. John Devlin - Ascensos - Switching To Work From Home In A Crisis Situation

    Published: 3/26/2020
18. Jim Farnsworth - SKYES - Covid-19 - building a fast work from home strategy

    Published: 3/25/2020
19. BONUS: Coronavirus Insight with Rob van Herpen, CCO of 5CA (95% of workforce work from home)

    Published: 3/20/2020
20. Annette Franz - CX Journey - Customer Understanding And Journey Mapping

    Published: 3/20/2020