CX Files

369 Episodes

1. BONUS: Coronavirus Analyst Insights "Plan For 18 Months of Disruption"

   Published: 3/18/2020
2. Andrew Hall - Webhelp - Innovation, Automation, and Emotive CX

   Published: 3/13/2020
3. Ian Golding - The Customer Institute - What Can You Do To Deliver Great CX?

   Published: 3/6/2020
4. Jeff Toister - The 1 Mistake Behind All Failed CX Strategies

   Published: 2/28/2020
5. Michael Valdsgaard (London Dynamics and formerly IKEA) - Augmented Reality For Retail CX

   Published: 2/21/2020
6. Neil Rae - CCO of VXI Global Solutions - RPA and Automation

   Published: 2/14/2020
7. Adrian Swinscoe - Punk CX - Getting Back To Basics

   Published: 2/7/2020
8. CX Files Will Soon Be A Book!

   Published: 2/5/2020
9. Simon Foot - CX Company - Chatbots and Conversational AI

   Published: 1/31/2020
10. Matt Sims - 4t4Consult - Where is the CX Focus in 2020?

    Published: 1/24/2020
11. Martin Hill-Wilson - Emotive CX

    Published: 1/17/2020
12. The CX Rock Star - James Dodkins

    Published: 1/10/2020
13. Gary Slade - Teleperformance - A Look Ahead to CX In 2020

    Published: 1/3/2020
14. Peter Ryan - Ryan Strategic Advisory - CX in 2019 and 2020

    Published: 12/27/2019
15. Stephen Loynd - TrendzOwl - CX in 2019 and 2020

    Published: 12/20/2019
16. Daniel Hong - Forrester Research - AI, Automation, and CX in 2020

    Published: 12/13/2019
17. John Devlin - Ascensos - CX With A Human Touch, Retail, RPA, and Alexa

    Published: 12/6/2019
18. Rachel Robinson - Teleperformance - The Future For Government CX

    Published: 11/29/2019
19. BONUS EPISODE: South Africa And CX in 2020

    Published: 11/26/2019
20. Colson Hillier - Alorica - Digital Transformation & Automation

    Published: 11/22/2019