CX Files

369 Episodes

1. Nicky Pharaoh - The Learning Curve - Managing People in CX

   Published: 11/15/2019
2. Julian Burnett - IBM - CX and Retail Strategy

   Published: 11/8/2019
3. Stephen Loynd - TrendzOwl - Digital Transformation and the future for CX

   Published: 11/1/2019
4. Dave Rizzo - Teleperformance Innovation Experience Center

   Published: 10/25/2019
5. Sarah Burnett - Everest Group - PEAK Matrix RPA Research

   Published: 10/18/2019
6. Vit Horky - NICE InContact - Where Is The Real Omnichannel?

   Published: 10/11/2019
7. Nicola Collister - Woven - CX Cost Is Killing Innovation

   Published: 10/4/2019
8. Mark Angus - Knowledge Executive - Blockchain in CX

   Published: 9/27/2019
9. Shelli Ryan - The CX Blockchain Institute

   Published: 9/20/2019
10. Ian Barkin - SYKES - Automation, RPA, and Tech in CX

    Published: 9/13/2019
11. Clinton Cohen - iContact BPO - Recruitment And Super Agents In CX

    Published: 9/6/2019
12. Ian Jacobs - Forrester Research - CX Emotion, Engagement, And Smart Speakers

    Published: 8/30/2019
13. Paula Kennedy Garcia - Concentrix - SOLVing The Gig Economy In CX

    Published: 8/23/2019
14. John Linkous - Phalanx Security - CX And Customer Data Security

    Published: 8/16/2019
15. Peter Zaitsev - Percona - Data Security And CX

    Published: 8/9/2019
16. Alistair Niederer - Egeria Insights - Customer Complaints & Disputes

    Published: 8/2/2019
17. Steve Weston & Peter Ryan : CX In Egypt - Perception and Reality?

    Published: 7/26/2019
18. Alan Graham - Mindpearl - Travel and CX

    Published: 7/19/2019
19. Felix Serrano - Activus Connect - Platforms and the CX gig economy

    Published: 7/12/2019
20. Rob Allman - Dimension Data - Global CX Benchmarking Research

    Published: 7/5/2019