CX Files

369 Episodes

1. Ved Sen - TCS - Digital Strategy, CX, and Innovation

   Published: 6/28/2019
2. Evan Jones - Harambee - How CX Can Create Employment

   Published: 6/21/2019
3. Shai Berger - Fonolo - Managing Call-Backs

   Published: 6/14/2019
4. Rod Jones - The 5 Common CX Operational Challenges

   Published: 6/7/2019
5. Srikanth Iyengar - Conduent - Evolution Of Modern CX

   Published: 5/31/2019
6. Steve Jones - Capgemini - Using Data For CX Insights

   Published: 5/24/2019
7. Mark Davies - PA Consulting on Customer 4.0

   Published: 5/17/2019
8. Christine Bardwell - Oracle - An Omnichannel Future For CX

   Published: 5/10/2019
9. Sarah Metcalfe - EX, CX, And Great Managers

   Published: 5/3/2019
10. Amit Shankardass - Digital vs Human CX

    Published: 4/26/2019
11. Vadim Anikanov - Smart Speakers Alexa/Home/Siri

    Published: 4/18/2019
12. Wendy Shlensky - HGS - CXOutsourcers and BPO in 2019

    Published: 4/12/2019
13. Ed Thomas - GlobalData - AI and CX

    Published: 4/5/2019
14. Miya Knights - Amazon and Retail

    Published: 3/29/2019
15. Peter Ryan - 2019 Front Office BPO Omnibus Survey Results

    Published: 3/25/2019
16. Maxine Holt - Ovum - Cybersecurity

    Published: 3/22/2019
17. David Rumble - gobeyond - offshoring

    Published: 3/15/2019
18. Nuno Horta - Grupo Ageas

    Published: 3/8/2019
19. Tamar Ravelli - Talingual

    Published: 3/1/2019
20. Mike Havard - Ember Group

    Published: 2/22/2019