CX Files

369 Episodes

1. Atul Vashistha - Neo Group - Third Party Outsourcing Risk And CX

   Published: 2/15/2019
2. Steve Morrell - ContactBabel

   Published: 2/8/2019
3. Patrick O'Brien, GlobalData Retail - Retail and CX in 2019

   Published: 2/1/2019
4. Loren Moss, Unido Digital - Demographics and CX Channels

   Published: 1/25/2019
5. Vit Horky - Customer Service In The Transhuman Age

   Published: 1/18/2019
6. Mark Angus - CXOutsourcers

   Published: 1/17/2019
7. Jens Butler - Tech Research Asia

   Published: 1/11/2019
8. Melissa O'Brien - HfS Research

   Published: 1/4/2019
9. Peter Ryan - Ryan Strategic Advisory (CX in 2019)

   Published: 12/28/2018
10. Steve Weston - SK Weston & Co

    Published: 12/21/2018
11. Andrei Lepeyev - IBA Group

    Published: 12/14/2018
12. Stefan Osthaus - experience5

    Published: 12/7/2018
13. Jim Farnsworth - SYKES

    Published: 11/30/2018
14. Graham Brown - HGS

    Published: 11/23/2018
15. Traci Freeman - Believe Consulting

    Published: 11/18/2018
16. Yoni Epstein - itelbpo

    Published: 11/10/2018
17. Morris Pentel - The CX Foundation

    Published: 11/2/2018
18. Thomas Reby - Google

    Published: 10/26/2018
19. Giovanni Tavani - Royal Canin

    Published: 10/19/2018
20. Stephen Loynd - Frost & Sullivan

    Published: 10/12/2018