369 Episodes

  1. William Carson - Concentrix

    Published: 10/5/2018

  2. Simon Dillsworth - Praxidia

    Published: 9/28/2018

  3. Matt Sims - CEO, Teleperformance UK & RSA

    Published: 9/21/2018

  4. Calum Chace - AI and CX

    Published: 9/14/2018

  5. Daniel Hulme, CEO Satalia

    Published: 9/7/2018

  6. Shep Hyken

    Published: 8/31/2018

  7. Peter Ryan, Founder of Ryan Strategic Advisory

    Published: 8/24/2018

  8. Are Regional Trade Associations Stuck In The Past?

    Published: 8/17/2018

  9. CX Files

    Published: 7/25/2018

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.